At HVAC Bronx, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website or submit information through our contact forms.

1. Information We Collect

When you fill out our contact form or interact with our website, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Property address (if provided)
• Details about your HVAC inquiry or service request

We only collect information that is necessary to respond to your request and provide our services.

2. How We Use Your Information

We use your personal data for the following purposes:

• To respond to inquiries and provide quotes
• To communicate with you بشأن your HVAC service request
• To schedule appointments and deliver services
• To improve our website and customer experience

We will never sell, rent, or trade your personal information to third parties.

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases:

• Consent – When you submit a contact form, you consent to us using your information to respond
• Legitimate Interest – To provide and improve our HVAC services
• Contractual Necessity – When processing is required to fulfill a service request

4. Data Storage and Protection

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure servers and encrypted data transmission
• Limited access to authorised personnel only
• Regular security monitoring and updates

Your data is stored only for as long as necessary to fulfil the purpose it was collected for.

5. Sharing of Information

We do not share your personal data with third parties except:

• When required by law
• When necessary to deliver services (e.g., scheduling tools or communication platforms)
• With trusted service providers who comply with data protection regulations

6. Your GDPR Rights

If you are located in the European Economic Area (EEA), you have the following rights:

• The right to access your personal data
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to restrict or object to processing
• The right to data portability

To exercise any of these rights, please contact us using the details below.

7. Cookies and Tracking

Our website may use basic cookies to enhance your browsing experience. These cookies do not collect personally identifiable information unless explicitly provided by you.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact us:

HVAC Bronx
Phone:(718) 841-0374

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.